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Technical Operations Coordinator

We are looking for a Technical Operations Coordinator as part of a permanent position with our client.

 

Specifically, this role is responsible for a variety of tasks that ensure the smooth daily operations of the technical systems that support users and surveillance systems. The incumbent will ensure that established operational policies and procedures are followed and that the operations team is aligned with client SLA goals.

RESPONSIBILITIES

  • Oversee the successful application and improvement of ITIL policies (Change, Incident, Problem, etc.)
  • Track and follow up on incoming requests to ensure that they are handled in a timely fashion
  • Interact with clients, vendors, and operations staff
  • Automate the gathering of statistics
  • Perform analysis and create reports regarding tickets and SLA goals
  • Provide project management support for technical deployments
  • Participate in IT audits

QUALIFICATIONS

  • 2+ years of experience in an IT operations environment 
  • Experience in a regulated IT environment
  • Knowledge and experience working with ITIL
  • Good knowledge of Microsoft Office tools
  • Project management experience 
  • Good organizational skills
  • Excellent verbal and written communication skills in English and French

 

Send your resume at cv@pstox.com